- Team trained in barrier gestures and disinfection techniques,
- Time taken by each to ensure your safety,
- Taking each person's temperature daily,
- Wearing masks and visors, gowns for room and breakfast services,
To welcome you
In the best conditions
So that we can welcome you in the best sanitary conditions, we have made a set of commitments and we have adapted some of our services. Throughout your stopover in our charming hotel in Collioure, we respect the barrier gestures and their proper application by all of our team and our guests.
- Marking on the ground for physical distancing and direction of movement,
- Disinfection unit with hydro-alcoholic gel,
- Protection glass on reception,
- Wearing a mask in the common areas requested,
- Delivery of a hydro-alcoholic gel and a disposable mask on request,
- Systematic disinfection of your room keys,
- Payment by credit card and without privileged contact,
- Display of behaviors to adopt in common areas.
- Disinfection of common areas (reception desk, stair railings, door handles, etc.) several times during the day,
- Maximum number of people displayed in each common area,
- Suspended luggage service.
The rooms and apartments
- Disinfection of your room with steam and use of virucidal products and disinfection of apartments with ozone,
- Re-disinfection kit for your room, on request,
- Daily cleaning protocol and change of towels and bed linen communicated on arrival,
- Bed and bathroom linen washed at high temperature,
- Elimination of customer laundry service.
- Buffet breakfast: in the dining room, on the terrace or in your room,
- Distance between tables respected.
The swimming pool
- Distance between deckchairs respected,
- Virucide and disposable wipes available to disinfect deckchairs,
- Opening of the pools and the hammam: pending recommendations from the Regional Health Agency.
The wellness area
- Treatments and massages until 9 p.m., bookable from April 01
- Virucide disinfection before and after each treatment,
- Wearing the mask requested for the practitioner and clients,
- No waiting area or herbal tea.
The detailed protocol will be posted at the entrance to the Wellness room.
Receipt of goods
- Establishment of a reception and processing area for goods outside the hotel,
- Follow-up of a disinfection protocol before the goods enter the hotel.
The detailed protocol will be posted at the entrance to the breakfast room.